New location offers flat fees, free diagnoses to ease computer repair experience
COON RAPIDS, Minn. – In the past, knowing a good mechanic was gold. Today, people covet good computer repair experiences in much the same way, sharing any diamond-in-the-rough IT professionals with friends and family. Simple Computer Repair wants to be that referral with a new franchise location in Coon Rapids, Minnesota, near Minneapolis.
To celebrate its grand opening, Simple Computer Repair – Coon Rapids, located at 3029 Coon Rapids Blvd., will host a ribbon cutting and party with tents, food and music from 10 a.m. to 2 p.m. Saturday, June 4.
Simple Computer Repair’s Coon Rapids location is owned and operated by Alexander Thomley, 19, who grew up in an entrepreneurial family. Thomley has always enjoyed computers, so when his mother’s CPA brought the Simple Computer Repair franchise to the family’s attention, they knew it was a fit.
“Not everyone pours their hours into taking their computer apart and putting it back together again,” said Thomley, who traveled to Southern Nevada to spend a week learning everything about the business from its founder, Jim Brock.
“It’s helped me find a purpose,” Thomley said.
Prior to his introduction to the company, Thomley — a 2015 Brightmont Academy graduate — had trouble finding direction. Now, he said, “I’m happiest when I’m working and helping others.”
Thomley’s goal is to expand Simple Computer Repair in the Midwest, especially throughout Minnesota and Wisconsin.
“Simple Computer Repair’s model is solid,” he said. “It’s very easy. Anyone could pick it up.”
He added, “It’s also very employee-friendly. There’s a lot of cross-training. If someone lacks in one area, there’s always someone else who can help.”
The store’s regular business hours are from 10 a.m. to 6 p.m. Monday through Saturday and noon to 4 p.m. on Sundays.
Simple Computer Repair was established in Henderson, Nevada in 2008 to fill a void in the marketplace – to provide the community with a neighborhood computer repair store dedicated to three principles: no speculation (no guessing what the problem might be), no opinions (keep it simple) and no geek speak (explain the process in layman’s terms). The company’s offerings expanded to include repairing game consoles; all Apple devices (iPods, iPhones and iPads) and Samsung Galaxy phones; and home automation setup.
Simple Computer Repair provides free diagnoses (no repair, no charge); charges a flat rate (plus parts if necessary) for repairs; and offers house calls (scheduled with a time, not a window) to homes and businesses. Also, all in-store work is done at the work table in the center of the store for transparency and to decrease potential customer privacy concerns.
Today, Simple Computer Repair has locations in Southern Nevada (three); Phoenix area (Avondale); Shelby Township, Michigan; Maumee, Ohio; and Coon Rapids, Minnesota. A Colorado Springs location is on the docket for September.